Cadres Should Learn To Answer The Phone.

The staff of the regimental office call some departments and units to work for people, often having such a "encounter": or encountering the other side's rigid tone, as if they are accepting "questioning", which makes people feel bad.

Or the person who answered the phone did not want to say more, "the person you are looking for is not in", "I do not know", "the phone is not clear", carelessly cope with the matter, and then behind it is "beep"; what is more, if Leader If you are not there, you will not answer the phone.

　　 Answer the phone , Speaking etiquette It seems to be a trivial matter, but it can embody the overall quality of a person. It can reflect the overall image of the official cadres from one aspect. The person who calls is mostly looking for you. If you say something or not, you can make the phone call confused. Especially when the "on duty phone is not on duty", how can the image of the organization be greatly discounted?

At present, many units start from the details to carry out their work style construction. We might as well call the civilized norms as one of the rectifying contents. Through education, supervision and other means, we urge the staff of the government to answer the telephone correctly, civilisitely and politely.

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Special emphasis should be placed on the "three minute principle". The so-called "three minute principle" means that when making a phone call, the caller should consciously and consciously control each call time in three minutes, and try not to exceed the limit. The basic requirements for call time are: shorter is better, shorter is not longer, it is not very important, urgent and cumbersome affairs, generally speaking, it is not suitable for long time to talk.

1., we should make full preparations before calling. It is best to list the names, telephone numbers and key points of the other person's list. This avoids the lack of coherent and current thinking in conversation.

2., the content is brief and concise. After the call is connected, don't forget the unit, the job and the name. Please turn to the phone to thank the other person. Speaking on the phone must be pragmatic, most taboo hesitant, ambiguous. After greeting, you should go straight to the theme.

3., enough is enough. If you want to finish your speech, you should stop the call resolutely and stop talking about it. In that case, it will make the other person feel that you are procrastinating and lack quality.

In a business phone, the phone call should be hung up in principle. When putting down the microphone, be careful to put it gently.

The way to hang up the phone is not to be despise. Throwing the microphone around is a great disrespect to the phone receiver. Before the phone is hung up, the other person has always put the receiver on his ear and listened.