Return Processing Strategy: Optimize Return / Repair Network

Understand the fact that a single mode of return and repair network can not meet all needs. Quantity, complexity of maintenance, maintenance cost and customer demand are important factors that must be considered when constructing return network. Different products have different requirements for return supply chain. For example, the demand for stable products, return requirements for sophisticated diagnostic technicians and maintenance technicians, centralized return and repair process may be more effective. In contrast, another product that sells well, its return products only need to undergo a simplest diagnosis by trained personnel, and a decentralized maintenance network can guarantee a faster cycle to meet customer needs.

Split maintenance and return process. It can be considered that the repair and return process can be divided into multiple independent and different parts (such as screening, 1 level maintenance, 2 level maintenance, etc.). By splitting these processes, enterprises can improve the responsiveness and flexibility of maintenance networks.

Return and repair Forecast And planning. Maintenance needs to consume parts inventory. The enterprise must pre plan the inventory to ensure a certain level of service inventory and meet maintenance needs. The spare parts inventory planning tool that includes the "driving factors" including the installed base, the mean no fault working hours, and the warranty data can be considered.

Consider B inventory innovative solutions. The so-called B products are products that are required to return or replace due to scratches and other defects. However, the products without quality problems can be sold on the shelves after repair stations are processed. Some retailers and manufacturers have opened online B2B auctions for employees, contractors and employees' friends and family members, so that they can buy certain B products. In this way, employees can enjoy a higher discount and retailers can also save money. cost 。

Understand the total Return goods On shore cost. Retailers and manufacturers should have a comprehensive understanding of the total cost of return to shore, and solve problems such as return, transportation, inventory, labor and materials. Enterprises can use supply chain network modeling tools to help understand the cost of providing services according to customer expectations.

Quickly identify and distribute defective products. For NTF, the inspection and repackaging of intact packaging and equipment may bring huge waste and duplication of labor, because in fact, it may only be necessary to replace the product cable for sale. Enterprises must establish reverse logistics that can distinguish NTF quickly. The rapid recovery of NTF will also help companies replenish inventory.

To survive in the highly competitive consumer electronics market and achieve outstanding performance, retailers, operators and manufacturers must improve the work methods adopted in the past to deal with the challenges of returns. By preventing the return from the source and dealing with it in a flexible way when the return occurs, the enterprise has the excellent opportunity to surpass its competitors in the highly competitive market and establish competitive advantages.