What Should Not Be Said In Online Shop Exchanges

1.

It should be a smile (Wangwang smiling expression below) answer: "Hello, what can I do for you?" or "Hello, welcome!"

It should not be cold, dry, expressionless (say the same thing), "what is it," or "say ah"? (I have met a seller like this and feel that the seller seems to be angry with others and come to speak to me again, so hurry to get away.)

2, facing customer enquiries, you just leave.

You should say with a smile: "I'm sorry, but I just received a call from the warehouse (or going to the warehouse to check the goods / water / toilet, etc.). I didn't reply in time. Please don't mind. What can I do for you?"

You should not ignore or explain the reason for leaving the case without expression directly answer the customer question: "what you say is not" or "what type do you want?" and so on, which will leave the customer with impolite, cold and abrupt bad impression.

3, when facing customers bargaining

We should say with a smile: "I'm sorry, but the price of our shop has been repeatedly considered."

It should not be said: "can not afford to buy, do not buy, what a big tail wolf" or "our shop does not accept bargaining, no bargaining, please bypass."

4, in the face of customers to show you other products that are cheaper than you are linked.

We should say with a smile: "we can't guarantee that all our products are the lowest of Taobao, but we can guarantee the quality and service of our products. You can consider it again."

It should not be said: "then you go to buy a cheap runner, what am I going to grind about?" or something else to suppress his colleagues "because he is a fake, I am a genuine product" and so on.

5, in the face of other unreasonable demands of customers shopping (giving a gift in the end, etc.)

It should be said: "I am really sorry, we are all fair and just for every customer. Please understand and support, you can also consider deciding to buy later." it's okay. "I always say hey hey, because I always feel that the freedom of business is your run, not your request. In fact, the more you care, the more you want to succeed, the greater the disappointment, so everything goes with the flow.

It should not be said: "halo, how to meet people who want to take advantage of it" or "you are too demanding."

6, facing the customers that your freight is higher than other sellers and your mind is in doubt.

It should be said: "on freight, we promise that we will never earn a penny from the seller, how much we receive from the courier company," or "maybe we are not a big seller yet. The shipment is limited, and we can not enjoy the express discount of the big seller, but we will never think of buying a penny in the express. Please feel relieved and please understand..."

It should not be said: "too expensive to buy, no one is forcing you to buy" or "no one says my freight is high."